INTRICLOUD CRITICAL SUPPORT
In healthcare, more than any other industry, seconds count. Regardless of day or time, urgent response times, skilled support technicians, and rapid resolutions are critical. Intricloud has a dedicated team of technical support and engineering specialists who provide the highest quality support to our customers.
All Intricloud clients have access to Standard Support included with their purchase and may choose Premium Support at an additional cost.
- Direct support via phone or email and access to our Technical Support Engineers from 9am to 5pm
- Atlantic Standard Time during normal US business days (excluding major US holidays)
- Three-Business-Day remote hardware support (included for first 3 years)
- Access to all software maintenance updates
- After-hours and weekend support for critical issues
- Direct phone and email access to our Technical Support Engineers
- Next-Business-Day onsite hardware support